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CUSTOMER SUPPORT

Shipping & Delivery

 

Prints ship with Certificate of Authenticity.

Please allow 3-5 days to process the order.

Shipped in hard tube for larger sizes, at extra cost.

Shipping: US: $25-35 usd

Mexico: $500-800 mxn

Other: TBD

Additional shipping for multiple items. All sales final. Taxes & Customs not included.

Tracking Your Order

 

https://www.17track.net/en

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Unsubscribe

If you don’t want us to process your data anymore, please contact us at booking@rodrigogaya.com.

Information Removal

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at booking@rodrigogaya.com.

Money-Back Guarantee

 

As a small business, we are committed to providing the high quality service and products to our clients. Striving to reach this ideal, we offer a 50% return on any deposits provided up to 30 days prior to shoot dates for photographic services. Products are fully refundable up to 15 days of purchase. For prints, they are one of a kind and require a lot of labor, therefore, we'll provide up to 50% or costs of goods sold, or whichever is lower.





100% Secure Ordering

 

Shop with confidence with our safe secure SSL certificate and most trusted payment processors in the world via Stripe® and PayPal®.
 

Privacy Policy

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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